In this course, you will learn how digital organizations function in a rapidly changing era, with a focus on rapid product/service delivery.

The «ITIL® 4 Foundation certificate» is a prerequisite for this course. The «ITIL® Foundation 2011» certificate is not sufficient. If you are not yet in possession of this certificate, please attend the following course:

This module is aimed at IT and service management practitioners working in organizations that are becoming increasingly digital. It will help those familiar with traditional IT and service management concepts to confidently discuss «digital», develop practical skills and integrate new concepts, techniques and technologies into their way of working. The module is also aimed at IT managers and practitioners involved in digital services or working on digital transformation projects and/or working on high-speed environments. Specifically, these are:

• IT Manager
• Service Designer
• Release Managers
• Cloud Architects
• DevOps Engineer
• Software Developer
• Agile Coaches

programme de cours