Hybrid cloud service models combined with solutions provided by classic IT are the future ITSM recipe for success. That´s why it´s a must for every service management expert to be able to deal with them professionally.

It is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) from the Cloud Credential Council. Participants further benefit from a strong background in IT service management who have one or more ITIL certifications or practical experience in applying ITIL and IT service management best practices.

The Cloud Service Manager course will be of interest to IT Managers and CIOs, Service Managers (with or without an ITIL background), Service Management Professionals, Cloud Strategy and Management Consultants, Service Architects and Pre-Sales Consultants.

programme de cours