Learn how to use Dynamics 365 for your sales-related activities and build strong relationships with your customers, take actions based on insights, and close sales faster.

• Strong business knowledge of sales processes for business-to-customer and business-to-business scenarios
• Understanding of the sales process of the customer as well as the core functionality of Dynamics 365 Sales to identify where the two align and differ
• Proficiency in configuring Microsoft Power Platform, primarily model-driven apps
• Knowledge of Microsoft 365 services and their interactions with Microsoft Dataverse

A Dynamics 365 Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

programme de cours