ITIL® 4 Strategist: Direct, Plan and Improve
Description
In this course, you will learn how to create a learning and constantly optimizing IT organization with a strong and effective strategic orientation.
Condition préalable
The «ITIL® 4 Foundation certificate» is a prerequisite for the course. The «ITIL® Foundation 2011» certificate is not sufficient. If you are not yet in possession of this certificate, please attend the following course:
Groupe cible
This module is aimed at all those who are involved in the development and optimization of organizations at a practical and strategic level. That is, to IT professionals who want to learn about service improvement opportunities because their organization is already using ITIL® and to managers at all levels who are working on alignment and strategizing or developing a continuously improving team. Specifically, these are:
- IT Manager
- Head of IT
- Strategy Manager
- Information Manager
- Portfolio Manager
- Managing Director
- Consultant
- GRC Manager (Assurance Manager)
- Agile Coaches