You will learn how to manage IT Service Management with a service value system & bring the «old» world in line with the new methods such as Scrum. The course offers besides an exam preparation, room for discussion and exercises.

There are no formal prerequisites for this course.

The course material will be provided to you by IT preneurs approximately 10 days prior to the start of the course. Please review the pre-reading material prior to the course.

This course is aimed at people who do not yet have any knowledge of ITIL® as well as those interested in ITIL® who not only want to pass the exam but are also interested in information beyond that as well as discussions and practical impulses.

This course is for project leaders, managers, consultants and process managers who are intensively involved in IT service management and want to optimize the benefits of IT in their companies. This includes not only IT staff, but also business managers, business administrators and IT service providers.

programme de cours