You will learn how to manage IT service management with a service value system and how to harmonize the «old» world with new methods such as Scrum. You will be specifically prepared for the ITIL® 4 Foundation certification.

There are no formal prerequisites for this course. However, we recommend this course to people who are already ITIL® v3 / 2011 certified.

The course material is provided by our partner IT preneurs (Shine platform) and includes preparation material. Please plan some time before the course to study this material.

If you have no previous knowledge of ITIL®, we recommend the following seminar instead of this course «ITIL® 4 Foundation in Practice». At the beginning of the seminar, the topic of service management and services is discussed in more detail, and the individual chapters of the course are deepened and consolidated with the help of exercises.

The course prepares you for the ITIL® 4 Foundation certification in 2 days. If you are interested in exercises, practical tips and a sustainable learning experience, we recommend the «ITIL® 4 Foundation in Practice» course.

This course is aimed at people who are involved in IT Service Management / ITIL® and want to optimize the benefits of IT in their organization. This includes IT specialists as well as project leaders, managers, consultants and process managers.

programme de cours