The Agile Service Manager is the equivalent of the Scrum Master in the Service Management world, ensuring lean, effective and adaptive processes.

There are no formal prerequisites for this course. We recommend knowledge of ITIL® 4 analogous to the following course:

This course is aimed at anyone who wants to bring more agility to their service management, such as service managers, service owners, product owners, scrum masters and service management consultants.

programme de cours