In this course you will learn to use tools such as automatic case creation and queue management so that you can spend your time where you can make a greater impact, namely directly with your customers.

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A Dynamics 365 Customer Engagement Functional Consultant is responsible for performing discovery, capturing requirements, engaging subject matter experts and stakeholders, translating requirements, and configuring the solution and applications. The Functional Consultant implements a solution using out of the box capabilities, codeless extensibility, application and service integrations.

programme de cours